Custom content


Customizing paper goods with your brand-specific artwork and logo is an excellent way to provide inspiration and brand awareness to your team and clients.

 We can help you make customised notebooks, notepads, calendars and more, which are both beautiful, functional and high quality.

Custom content


Text columns with images

1. Choose Product

Choose a product from our selection of custom products. If you buy more, you will save more.

See our choice of custom products in the section below.

2. Choose Design

Choose your favourite design from our selection of customised products. Read more about our design options for each custom product to give a more personalized touch.

3. Submit a Request

After choosing product and designoptions you submit a request by our form here.

4. Receive a Quote

Once we have received a request from you, we will get back to you with a quote as soon as possible.

4. Create and Approve Final Design

You will work together with our designteam to make sure everything looks great before sending it into production.

5. Receive your Custom Product

Receive your custom product. The estimated delivery time depends on the specific order and amount of products.

Read more about delivery time under each product's specifications.

Custom content


Find our selection of products you can customise here.


Please get in touch if you wish to learn more about what we can offer.

Custom content



Everything you need to know about custom products at Kartotek Copenhagen


How do I place a customized order?

To place a customized order, follow these simple steps:

  • Choose a product from our selection of custom products. See our choice of custom products in the section above.
  • Select your favorite design from our options to add a personalized touch to your product.
  • Submit your request through our online form, descripting your chosen product and design options.
  • We'll promptly provide you with a personalized quote for your customized order.
  • You will work closely with our design team to finalize your design before production begins.
  • Receive your customized product within a few weeks, with delivery times based on order specifics and quantity.

What is a custom order?

A custom order entails tailoring our products to meet your specific requirements and preferences. Our customization options include incorporating your logo alongside the Kartotek Copenhagen logo, ensuring a personalized touch that aligns with your branding needs. With a minimum order quantity of 50 units, our custom orders are designed to uphold quality and consistency across all personalized items. To initiate a custom order, simply place your request online here. Afterwards our team will guide you through the process, from proof approval to production scheduling. Once all is complete, your customized order will be swiftly processed, ensuring a seamless experience tailored to your specifications.

I just placed an order but didn’t receive an order confirmation?

If you haven't received your order information, then please check your spam folder. The order confirmation is sent out automatically and can be sometimes perceived as junk e-mail (spam) by email-suppliers.
If you also do not find the order confirmation in the spam folder then an error may have occurred while registering the order. Please contact us at and we will help solve it.

Can I change/cancel my order after purchasing?

No. We start processing your order quickly which means we can’t make any changes once it’s confirmed.


When will my order ship?

Your order is shipped once we process your order. We usually process your order within a short period of time after the order is received. You’ll then receive a separate email with shipping instructions.

Delivery time usually takes:

  • 2-5 days within Denmark
  • 4-8 days for the rest of the world

Where do you ship from?

All goods are sent from Denmark and can be shipped to several countries in and outside of Europe. Shipping costs will appear from the order confirmation before you pay.

What shipping carriers do you use?

For orders within Denmark we ship with GLS to a "pakkeshop" near you or to your home address. For orders sent to other countries we ship with either GLS or Postnord/DPD.

What is the shipping fee?

For orders within Denmark a shipment fee of 35 DKK will be charged to cover shipping cost, if you choose a “pakkeshop” as your delivery metod. If you choose Delivery to home, the shipment cost is 50 DKK. We ship with GLS to a "pakkeshop" near you or to your home address.
For orders sent to other countries we charge between 75 and 750 DKK, depending on the country you wish to ship your goods to. We ship with either GLS or Postnord/DPD.
Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility (where applicable).

  • Germany, Netherlands, Belgium, Sweden, Austria, Luxembourg, Slovakia, Czech Republic: 75 DKK // Free delivery if you buy for more than 750 DKK
  • France, Italy, Bulgaria, Lithuania, Latvia, Slovenia, Hungary: 105 DKK // Free delivery if you buy for more than 1000 DKK
  • Finland, Portugal*, Spain: 130 DKK // Free delivery if you buy for more than 1000 DKK
  • Norway, Switzerland, Ireland: 175 DKK // Free delivery if you buy for more than 1500 DKK
  • Estonia, Romania: 175 DKK // Free delivery if you buy for more than 1500 DKK
  • Greece, Croatia, Malta: 300 DKK // Free delivery if you buy for more than 2000 DKK
  • 7 provinces in Canada and 19 US states: 600 DKK
  • Mid/west US and Canada provinces and states, Iceland: 700 DKK
  • Australia: 750 DKK

Which shipping options do I have?

For orders within Denmark you can choose between pick up in our store in Copenhagen, delivery to a Pakkeshop or to your home address.
For orders sent to other countries, the parcel will be delivered to your home address.

Can I pick up my order directly from your store?

You're welcome to come and pick up your order at our shop/showroom in Copenhagen (Address: Classensgade 47, 2100 Copenhagen, Denmark).
Your order must be picked up during the opening hours of our shop. Our shop is open Monday to Thursday 10-17:30 and Friday 10-16. We're closed Saturday, Sunday and on public holidays.
Choose pick up as an option during checkout. We will contact you when the order is ready.

Can I have my parcel redirected to a different address?

No. We start processing your order quickly which means we can’t make any changes or redirections once it’s confirmed.

When will I receive my purchase?

All orders within Denmark will be delivered within 2-5 working days from the day you have placed your order on our webshop. All orders shipped outside of Denmark will be delivered within 4-8 working days from placed order.

Who holds any additional expenses in the form of import duty or taxes?

If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible, but on the other hand the Danish VAT is deducted. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.


How long do I have to return my order or part of my order to you? will gladly accept returns and exchanges within 14 days from the date of reception.

How do I return something?

If you wish to return your order, please contact us by email with your order number and the reason for returning. Please contact us at before sending back the item, and we will provide you with directions for return. Please note that expense for the return shipment is paid by you.
All items must be returned in their original packaging in the same state they were received in. Returns and exchanges are processed at your own risk and expense, and is to be handled by you.

Do I need to pay for the return?

Yes, you have to pay for the expenses in connection with the return. You can return your item for free in our store in Copenhagen during the stores opening hours.

Can I return an item I bought online to your store?

Yes, it's possible to return a item you bought online in our store in Copenhagen during the stores opening hours.

What if my item is damaged or defective? trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark.

Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear. In connection with complaints, defects and faults or non-delivery of goods please contact us at If the complaints are entitled you will get a refund of your shipping costs with in fair limits.

When you return the item please inform us about the problem as detailed as possible. Please make sure the item is delivered safe and sound and make sure to get a receipt for the shipping so we can refund the amount.

I have returned something to you, but I haven’t got the refund yet?

Once we have received the return-items and checked that the state of the items lives up to our return requirements, we will credit the amount to the same card used for the purchase.


Which payment methods do you accept?

At we accept the following cards: VISA/DANKORT, VISA, MASTERCARD and AMERICAN EXPRESS. We also accept Paypal, Apple Pay and MobilePay. All prices are indicated in DKK & EUR, and include a 25% Danish sales tax/VAT or a local VAT tax.

How do I pay?

In order to purchase items at you must fill in your personal information and payment information. Once you have chosen the item or items you wish to purchase you may proceed to checkout. When the order has been placed you will receive order confirmation by email. As soon as the payment has been approved and the items have been selected from our stock, you will receive an order confirmation.

If you have any questions about your purchase at or would like some personal advice from our dedicated team, please don’t hesitate to contact us at

When do you draw the money?

We draw the money, when the order leaves our store.

Can I pay for my order using a gift card?

Yes it is possible to pay with a giftcard in our store and on our website.

Is it safe to purchase at Kartotek Copenhagen?

To help ensure that your shopping experience is safe, simple, and secure, uses Secure Socket Layer (SSL) technology. A SSL is a protocol that encrypts your information so that your information is kept secure while being transmitted via the Internet. It is not possible neither for us nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase.

Pricing Policy reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process. cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

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